Transport
Cannot be there?
Arrange the handover.
Arrange furniture pickup without attending: agree release with the seller, provide contacts and instructions, choose carrying help and stay reachable.
Teleporter can collect an agreed sofa, table or other furniture when you cannot be at the seller’s address. You arrange the purchase and release with the seller, give clear collection instructions and remain available by phone. Your absence makes a clear handover plan especially important.
The essentials, in brief.
- You agree the purchase and collection with the seller.
- Book enough help if you cannot carry.
- A video call is not a full inspection.
01 · Who agrees the collection?
Who agrees the collection?
You do, as the buyer. Confirm the exact address, time, contact person and phone number. Tell the seller that a transport company will collect instead of you and ask them to confirm that they will release the item to the carrier.
Ask whether the seller will help carry. If not, the booked team must be able to handle the furniture without you. Permission to collect does not also mean the seller has agreed to carry it down the stairs.
02 · What authorisation does the driver need?
What authorisation does the driver need?
Ask the seller or retailer what they require. It may be an order number, a message or another specific confirmation. There is no universal collection instruction that works for every private seller and shop.
Send the required information to the driver or support and add practical details in the app comments. Identify the item and parts to collect, who opens the door and whom to call if something is unclear. Follow any retailer-specific requirements as well.
03 · Can the driver show you the furniture on video?
Can the driver show you the furniture on video?
A video call can be arranged in advance with support. The driver can show what is visible while you explain what you want to see. This agreed review takes place during the paid task, so allow time for it.
The driver cannot guarantee that a sealed box contains everything or that an item works without hidden faults. Agree the condition and included parts directly with the seller. A video helps your own assessment; it does not turn transport into a complete product inspection.
04 · Keep purchase and transport payment separate
Keep purchase and transport payment separate
We recommend paying the seller directly. If the driver is to hand over money you have provided, agree that practical arrangement beforehand; the driver does not advance their own money. Also plan payment for the transport and who will receive the delivery.
Another person can receive the goods and pay the driver. If nobody will be present, resolve the practical arrangements with support before the trip. Do not assume that an unagreed payment method will be available.
05 · What if the seller does not open?
What if the seller does not open?
The driver contacts you, and you need to resolve collection with the seller. Five free waiting minutes apply at the beginning; waiting for the seller after that counts towards paid time. Keep your phone available throughout collection.
Contact support if the furniture cannot be released or the arrangement changes. Cancelling the purchase does not automatically cancel the transport booking. Support can explain the next step for the actual situation.
Ready for moving day?
One final review.
- Confirm release to the transport company.
- Provide the seller’s contact and collection instructions.
- Arrange carrying without relying on your presence.
- Stay reachable and agree transport payment.
Have a good move — and a good start at your new address.
Back to the blog
