Prices & bonus
Plans changed?
Know the timing.
Understand cancellation before departure, while the driver is travelling and after work starts. Learn how to move a booking to another date.
Cancellation depends on how far the job has progressed. Before the driver leaves for you, cancellation is free. Once the driver is on the way, the current cancellation fee applies. After paid waiting or work begins, the task minimum and relevant calculation apply.
The essentials, in brief.
- Cancel early, before departure.
- Fees follow the applicable rules.
- The minimum applies once the task has begun.
01 · Before the van leaves
Before the van leaves
To change the date or time, cancel the original order and create a new one. There is no separate rescheduling fee when the old job is cancelled before the driver departs.
Do this as early as possible, ideally at least the day before. A particular number of hours' notice does not guarantee free cancellation if the driver has already left. For last-minute changes, contact support with the order number.
02 · While the driver is on the way
While the driver is on the way
Teleporter's published help, checked on 5 October 2026, states a DKK 150 fee for cancellation while the driver is travelling to you. The rule applicable to your booking is decisive; the amount may change.
Call support if uncertain about the status. Creating a new order does not make the old one free or automatically remove a fee. Be clear which order should stop.
03 · After arrival or work begins
After arrival or work begins
There are five free initial waiting minutes. If paid waiting or work has started, the minimum is 60 minutes with a van and 120 minutes for helpers without a van. The minimum does not cap charges for longer work already performed.
Do not automatically add a cancellation fee and minimum charge together as a standard rule. Support should review the sequence if records are unclear. A bonus is not used simply because a booking is cancelled before the task starts.
Ready for moving day?
One final review.
- Find the old order number.
- Clearly cancel the old order.
- Create the new booking with correct details.
- Call support close to the start time.
Have a good move — and a good start at your new address.
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