Planning
Needs change.
Update the plan in time.
Booked too small a van or too little help? Change the job. With notice, cancel and rebook; close to departure, call support.
If you need another vehicle or more helpers, cancel the booking and create a new one with the correct choices. If the move is today or close to starting, call support first with the order number. A larger van or extra team depends on availability.
The essentials, in brief.
- Change the vehicle and help early so the right task can be staffed.
- Call support for same-day changes or changes close to departure.
- A change does not automatically make cancellation of an active order free.
01 · With advance notice
A new booking with the right details
If you discover several days beforehand that more furniture needs moving, cancel the old booking and create a new one. Choose the vehicle, help and time for the updated requirements.
Check that you have not accidentally left two active bookings. Describe large or heavy items and access so the choice is not based only on box count.
02 · Short notice
Call before relying on a solution
Tell support the order number, what changed and how flexible your timing is. It may be possible to move the task slightly later or find a different van or additional people.
Support must check capacity. Do not assume the original driver can bring more helpers or change vehicles without a new agreement.
03 · The selected help
A driver without carrying help is a different service
If you selected driving only, carrying is not included. If you now need the driver's help, a booking with the correct service must be created; contact support about the process if the van is already travelling to you.
Also explain if your own helpers have dropped out. This can affect both duration and whether heavy items can be handled safely at all.
04 · Cancellation
The timing of the change matters
There is no separate fee solely for changing a date or time. But if the old booking is cancelled after the driver has departed, cancellation terms apply.
While travelling to the customer, the current cancellation fee in the terms applies. Once work or paid waiting has begun, the minimum booking applies: 60 minutes with a van or 120 minutes for helpers without a van. Clarify the specific situation with support.
Ready for moving day?
One final review.
- Have the order number ready.
- Describe the new load, vehicle size and help needed.
- Call about changes close to departure.
- Check the new booking and the old one's status.
Have a good move — and a good start at your new address.
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