Prices & bonus
Pay the seller.
Arrange collection.
Paying the seller directly is preferable. If the driver needs to hand over money you supplied, agree this with support beforehand.
It can be agreed that the driver hands a seller money you have supplied beforehand. Contact support about the procedure before collection. Preferably pay the seller directly, for example by bank transfer or MobilePay if agreed between you.
The essentials, in brief.
- The purchase and furniture payment are between you and the seller.
- The driver does not automatically advance personal money.
- Furniture payment and transport payment are separate.
01 · Direct payment
Have the seller confirm your agreement
Agree the price, payment method and timing with the seller, and explain that a transport company will collect. Ensure the seller knows who has paid and what the driver should collect.
Stay reachable by phone during collection in case the amount or handover is unclear. The driver does not take over negotiation of your purchase.
02 · Handing over money
Ask support before choosing this arrangement
If you want the driver to hand over your money, clarify the amount and procedure with support beforehand. Provide precise instructions and the seller's contact details.
Do not expect the driver to withdraw money, finance the purchase or change the amount on site. An app comment asking for seller payment does not replace a specific agreement.
03 · Checking the purchase
Payment does not verify every part
The driver handing over money does not mean they can check box contents or approve the item's condition for you. Agree included parts with the seller.
If you want to see the item at collection, arrange a video call with the driver so you can ask questions and assess visible details. This time is part of the paid job.
04 · Transport payment
MobilePay to the seller is different
The seller may accept a payment method Teleporter does not offer for transport. Ordinary Teleporter bookings currently require cash payment to the driver; cards and MobilePay are not yet ordinary transport payment methods.
If the seller refuses handover until payment is clarified, resolve this directly with them. Waiting during local transport counts after the initial free waiting period.
Ready for moving day?
One final review.
- Agree the purchase price and handover with the seller.
- Pay directly or arrange money handover with support.
- Provide the seller's number and instructions.
- Plan transport payment separately.
Have a good move — and a good start at your new address.
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