Planning
Choose the date.
Clarify the details.
Book once addresses and requirements are known. Learn when to contact support and why selecting a time does not guarantee a suitable crew is available.
Book as early as your plans allow, especially if timing matters or special help is needed. In Teleporter, you select a precise requested arrival time. This does not guarantee that every vehicle or crew can be supplied at any time.
The essentials, in brief.
- Book early once the plan is known.
- Special work needs clarification.
- Selecting a time is not a universal availability guarantee.
01 · Have the key details ready
Have the key details ready
You do not need a detailed list of every small object, but the van and help must suit the task. Know the addresses, large items, floors and who can carry. Agree the collection window with any shop or private seller.
If you need packing, assembly or handling of an unusual item, contact support before or when booking. An available ordinary van is not necessarily a suitable team for special work.
02 · Confirm unusual times
Confirm unusual times
For late evenings, public holidays or a tight time window, call with the order number to clarify availability. Support can check staffing and coordinate with drivers.
There is currently no separate surcharge solely for a weekend, public holiday or urgent booking. That does not mean every time is available. Price and the ability to fulfil the job are separate questions.
03 · When plans change
When plans change
To change the date, cancel the old order and create a new one. Do this early; contact support if the start is close. Cancellation after the driver departs may incur a charge under the current rules.
This guide does not set the app's maximum advance-booking period or promise a particular number of days' notice. If the app does not offer the date or solution you need, contact support with your requirements.
Ready for moving day?
One final review.
- Confirm the seller's or recipient's time.
- Choose the van and help.
- Call about unusual hours or tasks.
- Make changes early if plans change.
Have a good move — and a good start at your new address.
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