Planning
Space occupied?
Find a lawful solution.
When the moving van cannot stop by the door: contacts, alternative access, longer carries and the effect on task time and cost.
If the planned space is occupied, you and the driver need a lawful, practical alternative. Contact support if the change materially affects the task. A customer's wish to stop close to the door does not itself permit breaking parking rules.
The essentials, in brief.
- Contact the driver or support promptly.
- A longer carry can increase paid time.
- Special use of road space needs separate clarification.
01 · Tell us immediately
Tell us immediately
If you reach the address before the van, check whether planned access remains possible. Tell the driver about locked gates, occupied spaces or changed routes so time is not wasted looking in the wrong place.
Contact the building manager if an agreed gate needs opening. Do not move other people's property, signs or barriers on your own initiative. An alternative space must suit the van and allow safe loading.
02 · A longer carry changes the time
A longer carry changes the time
Teleporter has no separate fee per metre carried or per floor under local per-minute service. But additional trips between home and van take longer and can increase the charge.
Check whether the booked help remains sufficient. If you selected driving only, you and your helpers still do the lifting. If the chosen crew cannot complete the task, support must help decide the next step.
03 · Avoid the same problem at delivery
Avoid the same problem at delivery
Confirm delivery access before the van continues. A contact can check lawful parking and arrange keys or gate access. This is particularly useful if you cannot arrive first.
If barriers or special occupation of road space are needed, clarify the procedure with support and the municipality well in advance. That differs from paying for an ordinary parking space.
Ready for moving day?
One final review.
- Check access before arrival.
- Describe a possible alternative space.
- Clarify whether the help is sufficient.
- Check the delivery address too.
Have a good move — and a good start at your new address.
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