Planning
Not enough hands
for the move?
Call support if the booked crew has not arrived in full. If your own friends are missing, reassess what can still be carried safely.
If fewer people arrive than you booked through Teleporter, contact support immediately with the order number. Support must resolve the specific situation. If your own helpers fail to attend, the task may take longer or need a changed booking.
The essentials, in brief.
- Support must handle missing booked crew members.
- Missing friends can change both duration and professional help needed.
- Heavy items are not carried if those present cannot do so safely.
01 · Booked crew
Contact support before changing responsibilities
Check the selected service and tell support who actually arrived. If you booked a driver with two helpers, discuss a missing helper with the manager.
Support assesses the solution and payment based on what happened. Do not guess a new price, accept unsafe lifting or assume a particular automatic compensation.
02 · Your own helpers
Can the task still be completed?
If the driver is booked to help and you can participate, some tasks may still be possible with fewer people. They can take longer, and local per-minute billing follows working time.
If a sofa or wardrobe is too heavy for those present, leave that item for now. Contact support about extra people or another plan. Same-day helpers are not guaranteed.
03 · Driver without carrying help
The selected service must match the task
If you booked a van and driver without carrying help, do not assume the driver will replace your friend. Driver assistance requires a new booking with the relevant service.
Call support about the procedure, especially if the driver has already arrived. An on-site change may affect cancellation and payment under the applicable terms.
04 · Prevention
Confirm help at both addresses
Ask your helpers before moving day whether they can assist with both loading and delivery. Also agree how they will travel between addresses; do not rely on unconfirmed space in the moving van.
If you already know you cannot carry, select professional help sufficient for the whole task. Send support photos and measurements of heavy items to clarify crew numbers.
Ready for moving day?
One final review.
- Check the crew selected in the booking.
- Contact support with the order number about discrepancies.
- Assess heavy items without forcing unsafe lifts.
- Confirm help at collection and delivery.
Have a good move — and a good start at your new address.
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