Planning
Booking not working?
Explain the step.
Get help with a Teleporter app booking problem. Share the failed step, error and order reference without sending passwords or one-time codes.
If the Teleporter app will not let you complete a booking, contact support and explain the step that fails. Give any existing order number and the exact error message. Avoid creating several possible duplicate orders to see whether one of them works.
The essentials, in brief.
- Name the step and exact error.
- Provide an existing order number.
- Do not send sign-in secrets.
01 · Describe what you were trying to do
Describe what you were trying to do
Say whether the problem occurs during account registration, address selection, choosing a time or creating the order. Mention your phone’s operating system and app version if you can find it.
Write down the error wording instead of only saying the app is broken. If you are unsure whether a booking was created, ask support to check before submitting another one, particularly close to the pickup time.
02 · Send a useful screenshot safely
Send a useful screenshot safely
A screenshot can show where you are stuck. Remove information unrelated to the issue and do not send passwords, login links or one-time sign-in codes. Explain the intended result in words as well as showing the screen.
Tell support roughly when it happened and whether the same step repeatedly fails. For an address or date problem, give the correct booking details through the support conversation so a practical solution can be assessed.
03 · Call if the transport is urgent
Call if the transport is urgent
If collection is soon, call support with what you have already tried and any order reference. Let support explain what should happen to an existing order before replacing it or changing the selected service.
A booking problem does not confirm that a vehicle has been assigned or that a requested arrival time is available. Ask for the actual order status rather than interpreting an unclear app screen as a promise.
04 · Foreign numbers and language
Foreign numbers and language
If account confirmation fails with a foreign phone number, support can investigate whether manual verification is possible. This is not a guarantee that every number or account will work without an individual check.
The app is currently in English, and English-speaking support is available. Follow the guidance for your account and app version; this article deliberately avoids describing screen labels that could change between versions.
Ready for moving day?
One final review.
- Name the step and exact error.
- Provide an existing order number.
- Do not send sign-in secrets.
- Check before creating a duplicate booking.
Have a good move — and a good start at your new address.
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