Planning
Not in Denmark yet?
Arrange the handover.
Arrange furniture pickup and delivery in Copenhagen before you arrive. Plan local contacts, access permission, photographs and payment with Teleporter support.
You can arrange a local transport while you are abroad, but someone must make access and handover possible at each address. That can be a seller, a friend or another agreed contact. Delivery without a recipient can also be discussed with support; it needs more than an address in the app.
The essentials, in brief.
- Use named contacts at both addresses.
- Agree unattended delivery explicitly.
- Resolve payment before the transport starts.
01 · Get a real contact at every stop
Get a real contact at every stop
Agree the pickup directly with the seller or shop. Tell them a transport company will collect, ask what documents are needed and obtain a phone number. Give the driver instructions through the booking comment or support.
At the destination, confirm that your tenancy or other access arrangement has actually started. Name the person who will open and explain where the items should go. Teleporter does not arrange housing or collect tenancy documents on your behalf.
02 · If nobody can attend the delivery
If nobody can attend the delivery
Discuss keys or an access code with support in advance. Give clear placement instructions and your written acceptance of delivery without you, for example by SMS from your own number. Agree how any key will be handled afterwards.
Photographs after delivery can be requested in advance through the manager. They can document where the items were placed, but do not prove that every sealed box contains all the expected parts. Keep yourself reachable in case the agreed access is unavailable.
03 · Do not leave payment until the driver arrives
Do not leave payment until the driver arrives
Ordinary transport bookings are currently paid in cash. If nobody will be there to pay, contact support before booking and agree a workable arrangement for that specific job. Do not assume remote card payment, MobilePay or payment on invoice is automatically available.
A person other than the account holder may pay. If a friend will do so, make sure they know the selected service and have agreed to handle payment. A receipt or invoice can be requested, but that document alone does not change the payment arrangement.
04 · Check registration and the time plan
Check registration and the time plan
The app is currently in English. If a foreign number prevents registration, support can check whether manual verification is possible. Resolve this before committing to a tight pickup window with a seller.
When you and a seller are in different time zones, confirm the appointment in local Copenhagen time. Tell each contact about changes promptly. Waiting caused by missing access or an unready seller during an active local job can increase the paid time.
Ready for moving day?
One final review.
- Get seller instructions and pickup permission.
- Confirm destination access and placement.
- Request photographs if needed.
- Agree payment and remain reachable.
Have a good move — and a good start at your new address.
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