Prices & bonus
Van running late?
Contact us straight away.
Contact Teleporter about a delay. Learn about DKK 5 per minute from minute 21, capped at DKK 200, as an agreed discount or bonus.
If the driver has not arrived at the agreed time, call support with your order number. First clarify arrival and a practical solution. Teleporter's published scheme provides compensation from minute 21 at DKK 5 per minute, up to DKK 200.
The essentials, in brief.
- Call with your order number.
- DKK 5 per minute from minute 21, capped at DKK 200.
- Compensation is a discount or bonus, not cash.
01 · Get a specific update
Get a specific update
Tell support the agreed time and what you can see or have heard from the driver. The manager can contact the driver, record events and assess whether another van could arrive sooner.
Keep the seller or contact at the next address informed if their timing is affected. Do not automatically create another parallel order before clarifying the original; otherwise you may have two active jobs.
02 · A discount now or bonus later
A discount now or bonus later
By agreement with the manager, compensation can be deducted from the current move so you pay less. Agree the correction before payment instead of changing the amount the driver records yourself.
Alternatively, the manager can manually credit your bonus account for a later job. This is a transport discount, not a cash refund. The cap is DKK 200; it is not a deadline for contacting support.
03 · Keep a record of events
Keep a record of events
Record the order number, agreed time, actual arrival and contact with support. If opening a case after the job, use the contact form and request a review of the recorded delay.
This guide does not introduce a reporting deadline or additional exceptions. Calling promptly helps get transport moving and document the situation. Consult the current help-page information when using the scheme.
Ready for moving day?
One final review.
- Provide the agreed arrival time.
- Clarify the new arrival time with support.
- Agree any deduction before payment.
- Keep the case details.
Have a good move — and a good start at your new address.
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